What is considered a good NPS?
As a rule of thumb, 30+ is good and 50+ is excellent in many markets.
Response Input
Enter counts for 9-10, 7-8, and 0-6 groups.
NPS Result
NPS
60
Excellent
Total Responses
100
Sample size
Promoter
70.0%
Passive
20.0%
Detractor
10.0%
Identify delight patterns and scale them across onboarding and core flows.
What is this tool?
NPS is a simple but powerful signal of customer loyalty. This tool gives you instant calculation and interpretation.
How to use
- 1Enter counts for promoter (9-10), passive (7-8), and detractor (0-6).
- 2The tool calculates NPS using response ratios.
- 3Review your score band (risk/average/excellent).
- 4Use the suggested actions to plan your next experiment.
Frequently Asked Questions
Is NPS reliable with a small sample size?
Small samples are volatile. Compare trends over time with a consistent question and period.