Sinmungo

In the first year of King Taejong's reign, a large drum was hung beside the gate at Gwanghwamun. It existed so that any subject — without going through a magistrate — could appeal directly to the king. Whoever struck it, whatever the matter, the petition was recorded on the spot and carried up.

No intermediary stepped between drum and ear. Not a substitute for governance, but a bypass when governance failed. For the short time the drum worked as intended, the king is said to have heard even the smallest matters in the capital.

The point of the device was simple. Make it audible. Every other function — logging, classification, reply, publication — sat downstream of that single thing.

Startups face the same problem. Customer voice scatters across seven places — email, Slack DMs, Discord, Notion, Trello, call notes, sales debriefs. The loudest voice wins, the signal that actually matters gets buried.

Sinmungo rebuilds the device. A small widget at the corner of your site. Anonymous submissions are welcome, votes converge on the same item, progress is published at the same URL. No intermediary in between.

Start on a Free plan supported by ads. Pay $5 or $12 when you need AI analysis and external data. Make it audible first. The rest is downstream.