How is CSAT different from NPS?
CSAT captures satisfaction for a specific experience, while NPS captures overall recommendation intent.
1-5 Rating Distribution
Enter counts per rating to calculate CSAT (share of 4-5 scores).
CSAT Result
CSAT (4-5)
86.0%
Average Score
4.32
Dissatisfied (1-2)
6.0%
Total Responses
100
What is this tool?
CSAT is one of the most common metrics for post-experience satisfaction. Product teams can use it to track release and support quality quickly.
How to use
- 1Enter response counts for ratings 1 through 5.
- 2Review CSAT (share of 4-5 ratings) and average score.
- 3Check 1-2 rating share to spot dissatisfaction.
- 4Compare the metric weekly or monthly for trends.
Frequently Asked Questions
Should we prioritize average score or CSAT?
CSAT rate is usually more actionable; average score is useful as a secondary signal.