How should we measure throughput?
Start with a 2-4 week moving average of completed triage items, excluding abnormal spikes.
Operational Inputs
Enter daily inflow, throughput, backlog, and target SLA days.
Capacity Result
Required Daily Throughput
35.4
Net Backlog Change
-4.0
(Positive means backlog reduction)
Backlog Burn-down
Not clearing
Missing Throughput
15.4
Current throughput is not enough for SLA. Increase throughput via automation and response templates.
What is this tool?
Feedback operations require throughput planning, not just feature delivery. This tool shows if your SLA is realistic with current capacity.
How to use
- 1Enter daily incoming feedback and daily triage throughput.
- 2Enter current backlog and target SLA in days.
- 3Review SLA feasibility and required minimum throughput.
- 4Simulate staffing or process adjustments.
Frequently Asked Questions
If SLA is not feasible, what should we change first?
Simpler priority rules, auto-tagging, and response templates are usually the fastest first improvements.